Refund Policy

This Refund Policy explains when and how refunds are issued for courses purchased from Synergystic Pte. Ltd., trading as Synergystic Training ("Synergystic", "we", "us", or "our"). It forms part of, and should be read together with, our Terms of Service. If there is any inconsistency between this Policy and the summary in our Terms of Service, this Policy prevails.

1. Refunds on Cancellation by You

Refunds are issued on a per-order basis. Your eligibility depends on when your refund request reaches us, measured against the scheduled start time of the first class of your course:

1. (a) If your refund request reaches us more than 48 hours before the first class start time, you are entitled to a refund of the fees paid for that order, less a 5% admin fee.
2. (b) If your refund request reaches us within 48 hours of the first class start time, or at any time after the course has started, no refund is available and your request will not be acknowledged.

It is your responsibility to ensure your refund request reaches us before the 48-hour mark. Eligibility is determined solely by the date and time your request is received, not by when you intended or decided to cancel.

2. Cancellation or Changes by Us

If we cancel a course, you will receive a full refund of the fees paid for that course, with no admin fee deducted. We do not offer course credits or transfers to other courses.

If we reschedule a course or a class and the new time is not acceptable to you, you may request a refund under this Policy. We are not otherwise responsible for any costs you may incur in connection with attending a course (for example, travel or accommodation).

3. Removal for Failure to Meet Participation Requirements

Our courses require you to attend live with a working camera and microphone and to be both seen and heard, as set out in our Terms of Service. If you are removed from a course for failing to meet these requirements after being given a reasonable opportunity to correct the issue, your removal is treated as a cancellation by you, due to non-compliance: you will receive a refund of 95% of the fees paid for that course, and a 5% admin fee is retained.

4. How to Request a Refund

To request a refund, contact us from the email address used to make the purchase. The fastest and most reliable way to reach us is through the Contact Us form on our website. Please include:

1. (a) your name;
2. (b) the course name and scheduled start date; and
3. (c) your order or payment reference.

A refund request is treated as received on the date and time it reaches us, and your eligibility under Section 1 is assessed against that time. We recommend you send your request well in advance of the 48-hour cut-off, so that any delay does not cause your request to fall outside the eligible window.

5. How Refunds Are Processed

Refunds are issued per order and are made to the original payment method used for the purchase. We do not issue refunds in cash or to a different payment method or account.

Where a refund is due under Section 1, the amount refunded is 95% of the fees paid for that order; a 5% admin fee is retained. Where we cancel a course under Section 2, the full amount is refunded and no admin fee applies.

Refunds are normally processed within fourteen (14) calendar days from the time your request is received. The time it then takes for the funds to appear depends on your bank or card issuer and is outside our control.

6. Third-Party Fees

Examination fees, membership fees, and any other amounts payable to the Project Management Institute (PMI) or any other third party are not paid to us, are not covered by this Policy, and are subject to the terms and refund rules of the relevant third party.

7. Contact

If you have any questions about this Policy or a refund, please contact us at support@synergystic.com.