Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the website at synergystic.com (the "Site") and the project management training courses and related services offered through it (together, the "Service"), provided by Synergystic Pte. Ltd., a company incorporated in Singapore and trading as Synergystic Training ("Synergystic", "we", "us", or "our").

By accessing the Site, creating an account, or enrolling in or purchasing any Course, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access the Site or use the Service.

We may amend these Terms at any time by posting the updated version on the Site. Any change takes effect when posted. Your continued use of the Site or the Service after a change is published constitutes your acceptance of the amended Terms. We encourage you to review these Terms periodically.

2. Definitions

In these Terms, unless the context requires otherwise:

"Content" means all material made available through the Site or the Service, including course materials, text, video, audio, graphics, software, and any other material, together with all intellectual property rights in them.

"Course" means any project management training course or programme offered or provided by us, whether delivered live, online, or in any other format.

"Participant" means any individual enrolled in a Course, however that enrolment was arranged.

"you" or "your" means the individual accessing the Site or using the Service and, where applicable, any Participant on whose behalf enrolment has been arranged.

3. The Service and How Enrolment Works

The Service is offered from Singapore and is available to users internationally. We make no representation that the Service, or any Content, is appropriate or available for use in any particular location.

The Site supports enrolment and payment for a single seat per class per transaction, by the individual completing the purchase. Organisations or employers wishing to enrol multiple participants, or to sponsor an individual, must contact us at support@synergystic.com to arrange this; such multi-seat or corporate-sponsored enrolments are not available through the Site's standard checkout and may be subject to separate billing arrangements. These Terms govern every Participant's use of the Service regardless of how enrolment was arranged.

To enrol in or purchase a Course, you may be required to register an account and provide certain information. You are responsible for ensuring that the information you provide is true, accurate, current, and complete.

4. Accounts and Registration

Where the Service requires you to register an account, you agree to:

1. (a) provide true, accurate, current, and complete information;
2. (b) keep your account credentials confidential and secure, and not share them with or permit access by any other person; and
3. (c) take responsibility for all activity that occurs under your account, whether or not authorised by you.

You agree to notify us promptly at support@synergystic.com if you become aware of, or have reason to suspect, any unauthorised use of your account or any other breach of security. We may suspend, restrict, or terminate your account in accordance with Section 18.

5. Enrolment, Orders, and Order Confirmation

It is your responsibility to review the details of your selected Course — including the schedule, format, price, and any applicable fees — carefully before submitting an order. When you place an order, you agree to the total amount displayed at checkout.

An order is confirmed only once payment has been received and we have issued a confirmation. We reserve the right to decline or cancel an order, including where a Course is unavailable, where there has been a pricing or description error, or where we reasonably suspect fraud or misuse. If we cancel a confirmed order for such reasons, we will refund any amount paid for that order.

6. Fees, Pricing, and Payment

The fees for each Course, and the currency in which they are charged, are those stated at the point of purchase on the Site. We endeavour to ensure that pricing and Course information are accurate, but do not warrant that all such information is free from error. Where a price is incorrect due to a typographical, technical, or other error, we reserve the right to correct the price or cancel the order, even after an order has been submitted, and to refund any amount paid in that event.

Payment is processed through a third-party payment processor. We do not receive or store your full payment card details; those details are provided by you directly to the payment processor and are handled in accordance with the processor's own terms and security standards. You are responsible for ensuring that the payment method you use is valid and that you are authorised to use it.

7. Cancellations, Refunds, and Transfers

Our refund terms are set out in full in our Refund Policy, which forms part of these Terms. In summary, and subject to that policy:

1. (a) if your refund request reaches us more than 48 hours before the Course start time, you are entitled to a refund of the fees paid, less a 5% admin fee; and
2. (b) if your refund request reaches us within 48 hours of the Course start time, or after the Course has started, no refund is available.

The Refund Policy prevails in the event of any inconsistency with this summary.

8. Course Delivery, Scheduling, and Changes

We aim to deliver each Course as described. However, we reserve the right, acting reasonably, to:

1. (a) reschedule a Course or any session within it;
2. (b) change the instructor delivering a Course;
3. (c) change the format or mode of delivery (for example, between live and online delivery); and
4. (d) change or update Course content to keep it current.

Where we cancel a Course, you will receive a full refund of the fees paid for that Course. We do not offer course credits or transfers. You are responsible for ensuring you have the equipment and internet connectivity needed to access a Course delivered online.

Attendance and participation requirements. Our Courses are delivered live online, and verified attendance and participation are a condition of accreditation. You are required to have a working camera and microphone, enabled and functioning throughout each session, so that you can be both seen and heard. You must be both visible and audible to satisfy the attendance and participation requirements for the Course. The instructor is responsible for verifying attendance and participation and may keep records evidencing it.

If at any time you cannot be both seen and heard, the instructor will notify you and give you a reasonable opportunity to correct the issue. If you fail to do so, or the problem persists, the instructor may, at their discretion, remove you from the Course. Removal on this basis is treated as a cancellation by you due to non-compliance, and you will receive a refund of the fees paid for that Course, less a 5% admin fee, in accordance with our Refund Policy.

9. Participant Conduct

You agree to conduct yourself appropriately and respectfully when accessing the Service or participating in any Course, towards our personnel, instructors, and other Participants. We may, acting reasonably and in our sole discretion, exclude or remove from a Course any Participant whose conduct we consider inappropriate, disruptive, abusive, or unlawful, without refund.

10. Acceptable Use of the Site

You agree to access and use the Site only for lawful purposes and in accordance with these Terms. You must not:

1. (a) use the Site or Service in any way that breaches any applicable law or regulation;
2. (b) gain or attempt to gain unauthorised access to any part of the Site, its servers, or any connected system;
3. (c) interfere with or disrupt the Site, the Service, or any other user's use of them;
4. (d) introduce or transmit any virus, malware, or other harmful code;
5. (e) use any robot, scraper, data-mining, or similar automated method to access or extract data from the Site; or
6. (f) reproduce, resell, or make any commercial use of the Site, the Service, or any Content without our prior written consent.

11. Intellectual Property and Course Materials

All Content, and all intellectual property rights in it, are owned by or licensed to us and protected by law. Any Content made available to you in connection with a Course is provided for your own personal, non-commercial learning only. Our Courses are delivered live, and we do not provide ongoing or on-demand access to a library or repository of Course materials; any access to Content may be limited to the duration of the Course or withdrawn at any time.

You must not, without our prior written consent: copy, reproduce, modify, translate, distribute, publish, transmit, display, sell, sub-licence, or create derivative works from any Content; share Content with or make it accessible to any person who is not an enrolled Participant; or remove any copyright or proprietary notice. You must not use, ingest, or incorporate any Content into any generative artificial intelligence tool or system. Nothing in these Terms transfers any intellectual property right to you.

12. Third-Party Services, Links, and Examinations

The Service relies on, links to, or makes reference to services and content provided by third parties — including our payment processor, email and hosting providers, and the certification or examination bodies associated with project management qualifications. We are not responsible for the content, products, services, or practices of any third party, and your use of any third-party service may be subject to that third party's own terms.

In particular, the PMP certification and examination are administered by the Project Management Institute (PMI), not by us. Our Courses are intended to help you prepare; we are not responsible for PMI's eligibility requirements, examination, fees, scheduling, results, or any change to them. PMI, PMP, and related marks are the registered marks of Project Management Institute, Inc.

13. Disclaimers

The Site, the Service, and all Content are provided on an "AS IS" and "AS AVAILABLE" basis, without warranty of any kind, whether express, implied, statutory, or otherwise, to the fullest extent permitted by law. We disclaim all such warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, title, and non-infringement.

Without limiting the above, we do not warrant that the Site or Service will be uninterrupted, timely, secure, or error-free, that any defects will be corrected, or that the Site is free of viruses or other harmful components. We do not guarantee any particular outcome from any Course, including that you will pass any examination or obtain any certification. You are responsible for assessing whether a Course is suitable for your needs.

14. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of (or inability to use) the Site or the Service.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these Terms and the Service, whether in contract, tort (including negligence), or otherwise, will not exceed the total amount paid by you for the Course giving rise to the claim.

Nothing in these Terms excludes or limits our liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.

15. Indemnity

You agree to indemnify and hold harmless Synergystic and its directors, officers, employees, agents, and contractors from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Site, Service, or Content, or your violation of any applicable law or the rights of any third party.

16. Force Majeure

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, civil unrest, industrial action, failure of utilities or telecommunications networks, or governmental action.

17. Privacy and Data

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. Because we operate from Singapore and serve Participants internationally, your personal data may be transferred to, stored in, and processed in Singapore and in other countries where we or our service providers operate. By using the Service, you consent to such transfer and processing, as further described in our Privacy Policy.

18. Suspension and Termination

We may suspend, restrict, or terminate your access to the Site or the Service, in whole or in part, at any time and without prior notice, where you have breached these Terms, where we are required to do so by law, or where we reasonably consider it necessary to protect the Service, other users, or our rights. Termination does not affect any rights or obligations that accrued before termination, and any provisions intended to survive termination (including those on intellectual property, disclaimers, limitation of liability, indemnity, and dispute resolution) will continue to apply.

19. Dispute Resolution

This Section sets out the process that applies to any dispute, claim, or disagreement arising out of or in connection with these Terms or the Service (a "Dispute"). The steps must be followed in order.

19.1 Informal resolution.

Before commencing mediation or any other proceedings, the parties will first attempt to resolve any Dispute amicably through good-faith discussions. Either party may begin this process by sending written notice of the Dispute to the other (to us, at support@synergystic.com). If the Dispute is not resolved through these discussions, either party may refer the Dispute to mediation under Section 19.2.

19.2 Mediation.

If the Dispute cannot be resolved informally, the parties will refer the Dispute to mediation administered in Singapore by the Singapore Mediation Centre in accordance with its mediation rules in force at the time. The parties will participate in the mediation in good faith.

19.3 Arbitration.

If the Dispute is not resolved by mediation, the Dispute will be referred to and finally resolved by binding arbitration seated in Singapore and conducted in the English language, administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules in force at the time. The decision of the arbitrator(s) will be final and binding on the parties.

19.4 Costs and confidentiality.

Unless the mediator or arbitrator determines otherwise, each party will bear its own costs of the informal resolution and mediation stages. The existence and content of any Dispute, mediation, and arbitration will be kept confidential by the parties.

19.5 No court proceedings.

Except where necessary to enforce an arbitral award, or to seek urgent interim or injunctive relief, neither party will commence court proceedings in respect of a Dispute.

20. Governing Law

These Terms, and any Dispute arising out of or in connection with them or the Service, are governed by and construed in accordance with the laws of Singapore.

21. General

21.1 Entire agreement.

These Terms, together with the Refund Policy and Privacy Policy, constitute the entire agreement between you and us in relation to the Service and supersede any prior agreements or representations.

21.2 Severability.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

21.3 Waiver.

Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or of any other.

21.4 Assignment.

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer ours without restriction, provided your rights under these Terms are not materially diminished.

21.5 Headings.

Headings are for convenience only and do not affect the interpretation of these Terms.

22. Contact Us

If you have any questions about these Terms, please contact us at support@synergystic.com.